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📈 Value to customers

The measurable value of digital service to customers and end users.

  • Efficient digital support for products and services
  • Timely response to customer queries or needs
    • Communicating expected response time
    • Communicating any changes in respinse and reasons why

Financial savings​

For example, product/service price comparisons

  • Access and engagement
    • Multi-platform multimodal format (for example social media, chat, email, phone)
    • Time saving
  • Social integration for user and support community

Value to end users​

  • Efficient first line, second line and thirs line digital support to internal staff
  • Efficient resolution of end user needs
  • Effectove hardware or software deployment

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