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3️⃣ Level 3 technician

Tasks of a Level 3 Support​

  • Network architects
  • Engineers
  • Find problem by root cause and looking into the code in a lab setting
  • Pass down solutions to L1 and L2 support
  • Specialists in the systems
  • Database administration
  • Repair server
  • Infrastructure
  • Deploy new solutions to issues
  • Introduce new systems

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